Customer Service in the Air

Why does it seem that when a flight has been delayed — the airlines act as if they have no control to make sure you make your connections? As if YOU are the one that has been delinquent to get yourself to the flight on time. Where has the “service”...

Welcoming A Newcomer

No matter what your preference, being new to an organization or attending a conference where you literally know no one, or maybe just a handful of people can be daunting. Some simple acts of kindness by current members can make a huge difference to a newcomer. This...

Subscribe to my mailing list

Sign up to receive a FREE copy of my “18 Simple Ways to Cultivate Kindness” report.

You have Successfully Subscribed!