Kindness is teachable, clearly so is hate. Last weekend, I listened to Rabbi and a Preacher giving sermons about love, inclusion, and humankind. The Rabbi told us, the Jewish answer to the question, "Am I my brother’s keeper and my sister’s keeper?" is a resounding...
Customer Service and Employee Relationships
Customer Service and Employee Relationships go hand in hand. Organizations with strong customer service programs benefit from stronger relationships between their customers and employees. When customer satisfaction is high, job satisfaction, retention, and engagement all follow.
Diversity ambassadors already exist in your organization. It may not be a formal position or title, but every employee of any organization can be a diversity ambassador. As we move into the holiday season and different cultural festivities take place, we are reminded...
Delivering an International Keynote
Kindness on a Global Scale Delivering an international keynote was something I never imagined myself doing when I first became a keynote speaker. This week, I had the incredible honor to work with an international financial organization and speak with leaders and...
How could we show you more kindness at work?
How could we show you more kindness at work? This was the question I recently asked during my Economy of Kindness keynote programs.
Communication has become crucial within organizations recently, within their organizations and to their customers or clients.
Leading During a Pandemic
Flexibility has become a key component of your employee’s work/life experience. The conversations with employees must continue. As a leader, you need to meet them where they are right now. It might even be time to evaluate the benefits of allowing your employees to continue to work remotely at home or elsewhere in 2022 and beyond.
Loving Kindness Meditation
I love meditation. I began a deepening your meditation class several years ago and since then have really learned how to sit with the process of going deeper into my body and of learning how to sit still. Many of the first times I meditated, it was hard to sit with...
Customer Service in the Air
Why does it seem that when a flight has been delayed -- the airlines act as if they have no control to make sure you make your connections? As if YOU are the one that has been delinquent to get yourself to the flight on time. Where has the "service" that we are paying...