Your Chief Heart Officer
A blend of advisory, leadership development,
and coaching services
Investing in how people feel at work isn’t nice or soft, it’s a strategic investment.
It’s one of the most practical, overlooked leadership strategies available.
Your Chief Heart Officer (CHO) Offerings
Designed for organizations that want measurable impact on retention, engagement, leadership effectiveness, and culture without adding a full-time executive role. These offerings build on my core work promoting a healthy culture, employee well-being, engagement, emotional intelligence, and meaningful connection.
Why Fractional Works
A fractional Chief Heart Officer delivers senior-level people strategy at a fraction of the cost of employee turnover. You get perspective, consistency, and accountability without adding a full-time salary and benefits.
Why This Role Pays for Itself
Replacing a single employee can cost 1/3 to 2× their annual salary depending on job title once you factor in recruiting, onboarding, lost productivity, overtime, and leadership time.
Most turnover doesn’t happen suddenly. It begins when people stop feeling supported, heard, or valued.
A Fractional Chief Heart Officer helps organizations catch those moments sooner.
This role protects the bottom line by:
- Reducing avoidable turnover through listening and early intervention
- Lowering recruiting and training costs by helping good people stay
- Supporting managers, where most turnover begins
- Strengthening engagement and morale
- Improving the experience for residents, members, or customers
Flexible People Strategy for Every Stage of Growth
HeartStart (6 months)
Best for organizations ready to address culture, catch early turnover signals, and build momentum.
Who this is for:
Organizations noticing disengagement, burnout, or morale concerns and want clarity around what employees need to feel supported, valued, and connected to their work.
What’s Included:
- Executive alignment and culture kickoff (virtual)
- A Culture & Engagement Assessment through focus groups
- Review of recent surveys, online reviews, and onboarding procedures
- Leadership conversations for key managers, emphasizing communication
- Practical kindness and recognition practices leaders can use immediately in day-to-day interactions, Your Kindness Toolkit
- Monthly leadership check-ins, to monitor engagement and emerging concerns
- A focused executive overview of what’s working, what’s getting in the way, and where to lean in next
Outcomes You Can Expect:
- Clear visibility into what’s driving engagement and disengagement
- Intervention to help decrease turnover and prevent burnout
- Stronger leadership communication and trust
What this protects financially:
Early intervention prevents costly turnover. This package helps reduce recruiting, onboarding, overtime, and productivity loss caused by avoidable exits.
HeartForward (12 months)
Best for organizations ready to strengthen leadership capability and develop people-centered practices across teams.
Who this is for:
Organizations that want to intentionally improve engagement and manager effectiveness, in daily operations not just respond when issues arise.
Includes everything in HeartStart, plus:
- Leadership Development Series for your Emerging Leadership (communication, recognition, self-awareness)
- Manager toolkits to support feedback, recognition, and connection
- Ongoing stay interviews and listening sessions
- Support refining onboarding and internal communication so employees feel welcomed, prepared, and connected to purpose
- Expanded use of kindness and recognition tools to support appreciation, and connection across teams
Outcomes You Can Expect:
- Increased retention and engagement
- More confident, people-centered managers
- A culture that feels intentional not accidental
What this protects financially:
When managers lead well, people show up, stay longer, and do better work. This package helps reduce unnecessary turnover and absenteeism while strengthening performance across teams.
HeartLegacy (18 -24 months)
Best for organizations seeking transformation, and a long-term culture advantage.
Who this is for:
Organizations committed to building a lasting culture rooted in trust, connection, emotional intelligence, and employee well-being and aligning that culture with long-term business goals.
Includes everything in HeartForward, plus:
- Monthly on-site or hybrid presence to deepen relationships and reinforce culture initiatives (as appropriate)
- Organization-wide culture and engagement strategy centered on empathy, connection, and well-being – Your Kindness Initiative
- Leadership retreat built from Leadership Series content
- Executive coaching and board-level insight to sustain a healthy, productive culture
- Annual Culture & Connection Impact Report
- Companywide Bitesize Kindness reinforcement – via newsletter, videos or other relevant formats
Outcomes You Can Expect:
- Meaningful reduction in turnover and burnout
- Stronger more confident leaders
- A people centered culture built on trust, clear expectations and personal and professional growth.
What this protects financially:
By stabilizing retention and strengthening leadership, this package reduces turnover costs, protects your employer brand, and minimizes the hidden expenses that come from disengaged teams.
All packages are customizable and designed to align with your organization’s size, structure, and goals.