Connecting the Dots: Senior Living Success with Matt Reiners: The ROI of Kindness: How Compassion Transforms Company Culture
With host Matt Reiners and guest Linda Cohen
What does a culture of kindness really look like in senior living?
I had the joy of exploring that question on the Connecting the Dots podcast hosted by Matt Reiners in an episode called “The ROI of Kindness: How Compassion Transforms Company Culture.”
When I first started speaking about kindness, I wasn’t sure who it would resonate with. But over the years, I’ve found a natural fit in the senior living industry, with leaders and frontline staff who are already showing up with enormous heart every single day.
One thing I’ve learned? If you’re looking at your culture of kindness, it starts with leadership, but don’t let titles be the only thing that defines who can lead the way.
Sometimes your best kindness catalyst is a CNA, a nurse, or the server who remembers every resident’s birthday and favorite dessert.
I’ve been lucky to work alongside some incredible senior living teams delivering keynotes, supporting year-long kindness initiatives, and speaking at both the state and national level. This industry holds a special place in my heart.
If you’re part of this world, or simply care about how kindness can transform workplaces, I’d love for you to take a listen: The ROI of Kindness – Connecting the Dots
Let’s keep connecting the dots — between kindness, leadership, and culture.
About the Podcast Host, Matt Reiners
This is Connecting the Dots: Senior Living Success with Matt Reiners, Girl Dad, Husband, 2x Tech Co-Founder, and Senior Living Enthusiast where we dive into what drives the senior living industry. Matt interviews thought leaders from all parts of the industry as he covers everything from resident & staff satisfaction to innovative technology, community culture, to finance & operations.